Shipping, Delivery and Taxes

Sale Item Returns 25% or Over.

No refunds on any sale items discounted at 25% and over. This means that any item purchased that is on sale for equal to or more than 25% Skookum Gear will not issue a refund. Any items that are sent back to Skookum will be sent back to the at the customers expense. These are 'Final Sale items'.

FREE SHIPPING

  • Free shipping on orders of $100 or more, before taxes, to BC
  • Free shipping on orders of $100 or more, before taxes, to AB & SK
  • Free shipping on orders of $100 or more, before taxes, to MB, ON & QC
  • Free shipping on orders of $100 or more, before taxes, to Atlantic Canada
  • Offer limited to web and telephone orders shipped via Canada Post Service within Canada.
  • Your order must meet shipper’s maximum size and weight requirements. Oversize items, such as bikes, skis and bike parts will not qualify for free shipping.
  • Hazardous goods shipments are not eligible for free shipping.

Orders under the above minimums will be shipped via Canada Post with cost based on dimensions and weight of your order.  These charges will be calculated at the time of your order on our website. Minimum shipping charge is $5. Shipping does not include optional loss/damage insurance, which is available for an additional charge.

In-Store Pickup

We will email you when your order is ready for pickup and you will need to bring picture ID to collect your order. For more information on the status of an in-store pickup order, please contact Skookum Revelstoke Bike & Ski directly.

Fast Delivery

Our goal is to get you your product as quickly as possible and ship all orders from our location within two to five business days. If you need your order to arrive by a specific date, please call (250) 814-0090, prior to ordering and paying online and speak with a customer service representative. There may be additional costs incurred in such cases and we will notify you if that is the case.

Tracking Numbers

A Tracking Number will be emailed to you once your order has been shipped. To track your package, please visit Canada Post and enter the tracking number that was emailed to you. Once your order is shipped, Canada Post will do everything they can to deliver it to you on time. In the event of a delayed delivery, you may contact Canada Post directly.

Shipping Within Canada

Orders are sent via Canada Post Ground Service, unless otherwise specified. Optional shipping insurance is available (contact us prior to purchasing to get a quote for the cost of insurance). Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Orders are shipped from Revelstoke, BC and take one to two business days to process, in addition to Canada Post's delivery time. Isolated and rural areas may take longer.

Shipping to USA

No free shipping to USA.  Custom Fees applicable and it is the buyer responsibilities to pay for Duties and Taxes relative to parcel details and address information.  Orders are sent via Canada Post Ground Service, unless otherwise specified. Optional shipping insurance is available (contact us prior to purchasing to get a quote for the cost of insurance). BC provincial and federal taxes are applied when your order is processed. Orders are shipped from Revelstoke, BC and take one to two business days to process, in addition to Canada Post's delivery time. 

  • Expedited shipping is available; please contact us prior to purchasing to get a quote for the cost of shipping. 

P.O. Boxes

All orders being delivered to a P.O. Box will be shipped via Canada Post.  If you don’t have a physical street address or require your purchase to be shipped to a P.O. box, please call us at (250) 814 0090, before placing and paying for your order online.

Refused Shipments
All shipments refused by the buyer will be charged a 25% restocking fee plus all related shipping charges.

Taxes

If an order is shipped to the following provinces or territories, Skookum Revelstoke Bike & Ski must collect the applicable taxes as described:

Province/territory

Applicable tax

British Columbia (BC)

7% PST on merchandise and freight plus
5% GST on merchandise and freight (Non-electric bikes, children's clothing and "safety" items are PST exempt in BC)

Alberta (AB)

5% GST on merchandise and freight

Saskatchewan (SK)

5% GST on merchandise and freight

Manitoba (MB)

5% GST on merchandise and freight

Ontario (ON)

13% HST on merchandise and freight

Quebec (QC)

5% GST on merchandise and freight

New Brunswick (NB)

15% HST on merchandise and freight

Nova Scotia (NS)

15% HST on merchandise and freight

Prince Edward Island (PE)

15% HST on merchandise and freight

Newfoundland (NL)

15% HST on merchandise and freight

Northwest Territories (NT)

5% GST on merchandise and freight

Yukon (YT)

5% GST on merchandise and freight

Nunavut (NU)

5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and customers are responsible for paying them. Skookum Revelstoke Bike & Ski is unable to give estimates for these fees. Please contact your local customs office or broker for more information.